1. Who we are
Clyde Creek is a community website operated by House And Land Packages (HALP), an Australian marketplace of new-home communities. In this policy, "we", "us" and "our" refer to HALP and its related bodies operating the Clyde Creek website.
2. What information we collect
We collect personal information you provide directly, including:
- Your name, email address and phone number when you register interest;
- Information about your buying situation (budget range, timing, household size);
- Any additional information you choose to include in enquiries or messages;
- Technical information (IP address, device, browser) collected automatically for analytics and security purposes.
3. Why we collect it
We use your personal information to:
- Match you to relevant estates, builders and finance options within the HALP Community Network;
- Respond to your enquiries;
- Provide, improve and personalise our services;
- Comply with our legal obligations.
4. Who we share it with
We may share your information with estates, builders, finance providers and professional-service partners within the HALP Community Network when doing so is necessary to fulfil your request. We do not sell your personal information to unrelated third parties.
5. Storage and security
We store personal information on secure servers in Australia or overseas via reputable providers, and take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.
6. Cookies and analytics
Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors use our site. You can disable cookies in your browser at any time; some features may not work as intended.
7. Accessing or correcting your information
You can request access to, or correction of, your personal information at any time by contacting us at info@clydecreek.com.au.
8. Complaints
If you believe we have breached the Australian Privacy Principles, please contact us first. If your complaint is not resolved to your satisfaction, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this policy from time to time. The current version is always available on this page.
10. Contact us
Questions about this policy or your data can be sent to info@clydecreek.com.au.